Thank you for the quick and good explanation. I am using two batteries which are brand new, so they should have more than 3.5V. I have adjusted the potentiometer but it's very difficult to adjust it once it has been mounted to the frame. It's also recommended in the assembly instructions that the potentiometer be left at the lowest value, which I guess would lead to this issue? It would be nice if the instructions would mention when and how to adjust the potentiometer to the correct value.
One question: why can the servos rotate all the way around? I'm not an expert on servos, but the ones that I have used before are not able to do that, which would prevent this kind of problem, I think?