Wrong piece shipped?
The piece I have that connects the two shoulders (https://youtu.be/B8N2KAf8p28?t=34) have two holes on either side of the wood, not two and three like in the part photo in the assembly instructions (see below). That makes it shorter and not long enough to reach. If I got the wrong size shipped, how do I get right size?
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Could you take a picture of the broken pieces? I usually try to fix something before buying replacement. I may have some solutions.